No one likes conflict. Most of us have never been taught how to handle conflict. The result? Shame, anger, frustration, isolation and fear.

What if you could learn how to de-escalate conflicts and control them?

This 1 hour course will help you learn how to use behavioral science to respond to conflict and other interpersonal problems in a way that will actually fix the problem. It will help you learn how to stand your ground while still being compassionate and avoid getting drawn into other people’s drama.

Program Information:
Can behavioral science help us learn how to respond to conflict so we can be happier and more effectively help solve our problems without getting drawn into unnecessary drama? Yes it can and Jennifer Hancock, author of several award winning books and founder of Humanist Learning Systems will teach us how. She specializes in humanistic management and programs focused on how to stop bullying and harassment using science. Her insights on how to combine philosophy and science to help solve our problems more effectively have helped countless people all over the world.

This program is based on behavioral psychology and discusses how your responses impact other people so that you can choose a response that will help you stand your ground while still being compassionate about the problem that needs to be solved. The goal of this program is to help you learn how to use the science of behavior to respond professionally even in situations where the people around you are freaking out.

Learning objectives
1) Learn a science based approach to conflict resolution
2) Understand how compassion can help resolve workplace behavior issues
3) Be able to reinforce organizational core values by modeling respectful conflict resolution behavior in difficult situations

Reviews:
“This was a great course on how to deal with conflict. It reinforces why remaining calm is so important to resolving conflict.” – N. Jordan

“I like the subject, and was pleased with the presentation format. The course did an excellent job explaining how to stay neutral, rather than reinforcing the conflict. It was a very organized and fresh approach to conflict management. ” – S. Ward

“I appreciated the different view on how to handle conflict. If you are struggling with how you are currently “not” handling conflict or are looking for another way to handle it this is worth your time.” – V. Dresar

I really found the material practical, useful and easy to understand. The scripted responses were great and examples of how to take ownership of our emotions and way to respond professionally. – S. Cus